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• Create a template work order for the service bulletin campaign. Refer to "Template Work Orders" earlier in this chapter for instructions if necessary.
• Create a service bulletin campaign.
• Apply a service bulletin to a range of vehicles to auto-create work orders.
• Complete jobs (i.e., process work orders).
• Print the Service Bulletin report to check status of the service bulletin campaign.

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Adding a Service Bulletin Campaign

A service bulletin campaign is the job that needs to be performed for a group of vehicles such as a recall. To add a service bulletin, do the following:

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NOTE: The service bulletins added are not facility specific and are available for use by all facilities.

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Changing a Service Bulletin Campaign

To change a service bulletin, do the following:

1. Select WOs > Service Bulletin from the RTA main menu (WS).
2. Enter a service bulletin number to change or press F1 to select a service bulletin from the lookup list.
3. Make changes to the template facility, number, and dates as needed.
4. Save the record.

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Deleting a Service Bulletin Campaign

Service bulletins can be deleted once they have been applied or are no longer needed. Deleting service bulletins does not affect the work orders auto-created when the service bulletins were applied; the work orders will remain on file. Remember, service bulletins are used by all facilities so be sure they won't be needed in other facilities before deleting them from the system. To delete a service bulletin, do the following:

1. Select WOs > Service Bulletin from the RTA main menu (WS).
2. Enter a service bulletin number to delete or press F1 to select a service bulletin from the lookup list.
3. Select Utilities > Delete bulletin from the menu or click on the Delete bulletin icon in the toolbar.
4. Choose Yes to confirm the deletion.

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Applying a Service Bulletin Campaign/Auto-Creating Service Bulletin Work Orders

Applying a service bulletin causes work orders to be generated for a group of vehicles. These work orders can be generated by a vehicle number range or VIN number range. They can also be generated by selecting individual vehicle numbers, VIN numbers, or Class codes. The work orders created are placed in the directory according to the Work Order Facility field in the vehicle's department record (MDM). To apply a service bulletin, do the following:

1. Select WOs > Apply Service Bulletin from the RTA main menu (WA).
2. Enter a service bulletin number to apply or press F1 to select a service bulletin from the lookup list.
3. Select a radio button to indicate whether the vehicles will be selected by a range of numbers, by using the Selection boxes, or specified in a file.
4. Select a radio button to indicate whether the vehicles will be selected by vehicle number, class code, or VIN.
5. If you selected to choose by range, enter either the starting and ending vehicle number range or VINs. When applying service bulletins by VIN, the system searches all facilities (in your region) for vehicles with matching VINs and creates work orders for them in the current facility. Facility access is controlled by the System Security feature.
6. If you selected to choose by selection box, use the radio buttons to sort the list by vehicle number, VIN, or class code. Next, use the selection boxes to mark specific units for inclusion in the campaign.
7. If you selected to choose from a file, you will need to provide a text file containing a list of applicable vin numbers. If you are applying a single service bulletin, the file should contain a single vin number on each line. If you are applying multiple bulletins, then the file should contain the vin number, a comma, and the service bulletin number on each line.
8. Choose OK to start the work order creation process. The work order number range is displayed when the process is complete.

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Printing a Service Bulletin Status Report

To check the status of service bulletin work orders, print the Service Bulletin report.

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