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Problem
AutoIT Error launching RTA.exe OR RTA will not launch with no error message returned.
Cause/Explanation of Error:
- This is caused mainly by an Anti Virus preventing RTA.exe from launching.
- Checking Task Manager you may see “rta_wrun32.exe” in memory but RTA will not actually start or be open. The reason for this is that the RTA.exe “wrapper” is calling out the rta_wrun32.exe to launch RTA and the AV is viewing this as malicious behavior.
- Sometimes the AV will delete rta_wrun32.exe.
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After the upgrade to 7.0, customers will need to add the following specific new 7.0 files, to their Antivirus Exclusions list. They are all in the root of the \Fleet folder. NOTE: Some AVs will ignore any exclusions added to it until rebooting the server or PC in question.Activity.exe Alfred.exe Dashboard.exe DriverInsp.exe DriverKiosk.exe EmailDshbrd.exe MechInsp.exe MseLClick.exe NAPAppts.exe PapShop.exe Scheduler.exe rta.exe Rta_wrun32.exe run32.exe VehStatus.exe wrun32.exe ZonarGet.exe *.rta = RTA Database file *.cob = RTA Cobol Executable *.rpx = RTA/RPV Report temporary file *.txt = RTA Report temporary file *.tmp = RTA Report temporary file Another potential registry edit that has worked for other customers is shown below:
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