Warranty claims assist in monitoring what happens after the system notifies you that a part is still covered by warranty. You can track when the part was returned to the vendor, when the vendor issued you a credit or reimbursement check, and post the credit back to the vehicle.
To enable automatic warranty claims creation, it must enabled using switch# 41 of the Main System Parameters in the desktop version.
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contact our support@rtafleet.com for more information on how to allow this feature.
When the system determines that an item is covered under warranty, a claim record will be automatically created for you. If the item being replaced is a warrantable item, but the system doesn't have sufficient information to determine if it's still covered under warranty or not, the action performed will be determined by the second setting in switch 41. You may configure it to create a claim anyway (Create), not create a claim (Ignore), or prompt the user to decide if a claim should be created (Prompt).
Once a warranty claim has been created, there are three steps to completely processing that claim.
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The claim process may take weeks or even months. The warranty claims screen will help you monitor the current status of each outstanding claim and displays color-coded aging information for each claim. |
Refer to the below articles for more information regarding the various processing statuses