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What’s Changed?
Enhancements to the sign in process for RTA have been put in place and these enhancements and are changes to be aware of.
RTA is now implementing the ability for users to update their own passwords by adding a Forgot Password link at sign in
Emails will now be a required field on the user profile for use with the forgot password link
Admins can now force a password reset for users
Refer to Password Resetsfor further details about using the new forgot password link.
Refer to Creating New Users for detailed instructions on adding users to the Web Platform.
Refer to Editing Users for detailed instructions for admins needing to edit user profiles.
What Does This Mean for Users?
For all users, a forgot password link will now be available at sign in if needed. This link can only be used properly if a legitimate email is included in the user profile.
When the force password option is triggered by an admin, a user will be forced to update their password.
What Happens If No Email is on the User Profile?
Emails will be a required field for adding users going forward. For existing users without an email on the user profile, the forgot password link will not deliver the required email to update the password and those users will need to contact an internal system admin to update their password if they have forgotten it.
What If the User Does Not Have an Email that Can Be Used?
If a user does not have an email or doesn’t have one that would be accessible during the workday, then a decision will need to be made. For new users, an email will be required to add the user. For existing users, the email will be required if use of the forgot password link is desired.
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