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Similarly, each pillar’s score is the combination of one or more metrics associated with the success of that pillar. The score is meant as an internal indicator for a fleet to track over time. As fleets are different it may not make sense to compare them. However, we do include an “industry average” and a “top performer” indicator on the graph to provide some reference. These views can be set to observe a sequence of data weekly, monthly or quarterly.
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Stakeholder Satisfaction
Stakeholder satisfaction is based on a combination of Net Promoters Score (NPS) and Customer Satisfaction (CSAT) rating. These indicators require setup to configure the surveys and plan their delivery.
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Net Promotor Score surveys can be set on a schedule to email specific users such as department heads, customers, drivers, etc. These recipients are set by clicking NPS box to view results, then click on the 3-button dot menu in the top-right corner of that section. Select “Manage RecipientsRecipients”:
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Use “Subscribe” and “Unsubscribe” to toggle which users will be receiving the NPS surveys moving forward.
From the same 3-button dot menu, or from the previous launch screen, you can select “Manage Survey” to view the last send-date, the next send-date and the survey question details. Save the changes, or choose to “Send” at the bottom to push the next round of surveys to your recipients.
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You can also manage your recipients from the eNPS result screen by clicking on the 3-button dot menu in the top-right corner and selecting “Manage Recipients”.
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