Page Comparison

This document will go into details on setting and using the system switches found under the Work Order System Switches tab located by navigating to Admin → System Switches → Work Order. The document includes:

Flat Labor/Actual Hours

Managing labor hours in RTA Fleet360 starts with knowing how to set the system to track either Flat Rate (estimated hours) or Actual Hours on work orders (WOs). Whether you prefer to use a standard labor rate or pull rates directly from the employee file, this guide will walk you through the steps to configure these settings in RTA Fleet360.

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Once you have selected your preferred option, make sure to press the blue “Save” button.

Non Zero Estimated Hours

To make sure zero estimated hours aren’t allowed on a Work Order line, turn the Non Zero Estimated Hours toggle ON. This setting controls whether the system accepts zero estimated hours for tasks on a Work Order. If you leave it OFF, zero estimated hours will be allowed.

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6. Once you have selected your preferred option, make sure to press the blue “Save” button.

Paperless Shop Password

To control whether a password is needed for logging into Paperless Shop, use the Paperless Shop Password setting. Turn it ON to require a password for login, or leave it OFF to allow access without one.

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6. Once you have selected your preferred option, make sure to press the blue “Save” button.

Max WO Lines

Customize the Max Work Order Lines in Fleet360 to set a limit on how many lines can be added to a Work Order. While the system’s default is 99, you can adjust this to any number up to that limit for more control over your work orders.

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6. Once you have selected your preferred option, make sure to press the blue “Save” button.

Outside WO/Create PO

For Outside Work Orders, this setting allows the system to prompt you for a vendor and saves time by automatically creating a purchase order linked to the Work Order.

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6. Once you have selected your preferred option/s, make sure to press the blue “Save” button.

Use Customer Billing

The Use Customer Billing setting controls whether a customer number is required when creating Work Orders. When set to YES, you’ll be prompted for a customer number on each Work Order, though you can leave it blank if needed. If set to REQUIRED, the customer number is mandatory and must already exist in the customer file to proceed. Setting it to NO will skip the customer prompt altogether when creating Work Orders. Refer to Customer Files to review the process for how to set up a Customer File in Fleet360.

The instructions below will assist in making the right choices for your fleet when it comes to activating the Customer Billing option.

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4. Once you have selected your preferred option/s, make sure to press the blue “Save” button.

Overhead/Shop Supplies

The Overhead/Shop Supplies setting determines where the system pulls the calculation for overhead or shop supply costs. If set to CUSTOMER, the system will use the Shop Supply Rate from the Customer file to calculate overhead costs for Work Orders. If set to FACILITY, it will instead use the Overhead Percentages defined in the Facility File.

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• Choosing “Customer” will calculate WO overhead costs using the Shop Supply Rate from the Customer file.

  • Refer to Customer Files to review the process for how to set up a Customer File in Fleet360.

• Choosing “Facility” will calculate overhead using the Overhead Percentages from the Facility File.

  • Refer to our Facilities File Table of Contentsto review the process for how to set up a Facility File in Fleet360.

6. Once you have selected your preferred option/s, make sure to press the blue “Save” button.

VMRS System Level

The VMRS System Level setting determines the level of Vehicle Maintenance Reporting Standards (VMRS) codes used in the system for Work Orders and history retrieval. If set to Full Code, the system will use and validate all 9 digits of the VMRS code. Choosing System-Intermediate allows the use of only the first 6 digits. Selecting System Only restricts usage to just the first 3 digits. This setting ensures you can tailor the level of detail and validation required for VMRS codes in your workflow.

Refer to our Work Order VMRSarticle to review more information about VMRS files, what RTA Fleet360 defaults to, and more.

The instructions below will assist in making the right choices for your fleet when it comes to Fleet360’s VMRS System Level.

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6. Once you have selected your preferred option/s, make sure to press the blue “Save” button.

Use Reason Codes

The toggle for Use Reason Codes enable the use of a 2-digit code for work orders that categorize work orders by the specific reason they were initiated.

1. Access the use reason codes switch by navigating through Admin → System Switches → Work Order → Use Reason Codes

2. Use the toggle to turn the use of reason codes on or off

3. Click Save

Use Cause Codes

The toggle for Use Cause Codes enable the use of a 2-digit code for work orders that categorize work orders by the specific cause for the repair need.

1. Access the use cause codes switch by navigating through Admin → System Switches → Work Order → Use Cause Codes

2. Use the toggle to turn the use of cause codes on or off

3. Click Save

Use Work Accomplished Codes

The toggle for Use Work Accomplished Codes enable the use of a 2-digit code for work orders that categorize work orders by the specific completion code.

1. Access the use work accomplished codes switch by navigating through Admin → System Switches → Work Order → Use Work Accomplished Codes

2. Use the toggle to turn the use of accomplished codes on or off

3. Click Save

Meter Update in Paperless

Prompt for PO # in WO

Work Order Numbering

Use Shop Codes

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The toggle for Meter Update in Paperless enables the prompt for odometer updates while technicians are closing job lines in Paperless Shop.

1. Access the Meter Update in Paperless switch by navigating through Admin → System Switches → Work Order → Meter Update in Paperless

2. Use the toggle to turn the use of the odometer update prompt

3. Click Save

Prompt for PO # in WO

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If using customer numbers on work orders and wanting for each work order where a customer number is applied to potentially have a purchase order number documented along with the work order, activate the Prompt for PO# in WO toggle.

1. Access the Prompt for PO# in WO switch by navigating through Admin → System Switches → Work Order → Prompt for PO# in WO

2. Use the toggle to turn the use of the prompt

3. Click Save

Work Order Numbering

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Work Order Numbering switch allows the fleet to determine how work order numbers will be generated during the creation of the work order.

1. Access the Prompt for PO# in WO switch by navigating through Admin → System Switches → Work Order → Work Order Numbering

2. Select the appropriate setting from the Work Order Numbering dropdown

   1. No-System Generated = RTA will automatically generate a unique work order number for each work order that follows a numeric sequential pattern

   2. Yes-Use Own Numbers = Prompts the user for a work order number and allows the use of company-specified numbers to be used when creating a work order

      1. This must always be unique and the same work order number cannot be used for multiple work orders

      2. If selecting the option to use own numbers, be sure to also use the WO Numbers drop down to specify if the work order numbers format should be numeric or alphanumeric

      3. Also review the “Allow WO Number Override” toggle to activate or deactivate the ability for a user to override the WO number

3. Click Save

Use Shop Codes

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The Use Shop Codes switch enables the use of designated shop area codes that allow work orders to be sorted and/or categorized by a specific shop area, e.g. Paint Shop, Body Shop, etc

1. Access the use shop codes switch by navigating through Admin → System Switches → Work Order → Use Shop Codes

2. There are three settings for the use of shop codes on work orders:

   1. Yes = Shop codes field is visible and used with existing or “created on the fly” shop codes

   2. Validate = Shop code field is visible and only existing shop codes can be used

   3. No = Shop code field is skipped

3. Click Save

Close WOs in Paperless Shop

Use the Close WOs in Paperless Shop toggle to activate or deactivate the prompt to close a work order when a technician clocks off the last open work order line as complete.

1. Access the use work accomplished codes switch by navigating through Admin → System Switches → Work Order → Close WOs in Paperless Shop

2. Use the toggle to turn the feature on

   1. Leaving this feature off prevents technicians from closing work orders in Paperless Shop

3. Click Save

Work Order Dates

Use the Work Order Dates switch to set the default closing and posting dates for work orders.

1. Access the use work accomplished codes switch by navigating through Admin → System Switches → Work Order → Work Order Dates

2. Choose the appropriate option for the Work Order Closing Date field

   1. Today’s Date = RTA will use the current system date as the work order closing date

   2. Posting Date = RTA will use the work order default dates in the next drop down to determine the close date

3. Choose the appropriate option for the Work Order Default dates field

   1. Previous Date = RTA will use the previous posting date as the default posting date

   2. Today’s Date = RTA will reset the posting date back to today's date for each work order

4. Click Save

Created PDF on Close

Currently under review

Posting Date Prompt

Use Priority Codes

The toggle for Use Priority Accomplished Codes enable the use of preset system codes that identify the importance/hierarchy of criticality for work orders.

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1. Access the use work accomplished codes switch by navigating through Admin → System Switches → Work Order → Use Priority Codes

2. Use the toggle to turn the use of priority codes on or off

3. Click Save

Replace Notes

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If using master work order notes in work orders and also using work order templates, the Replace Notes switch controls whether or not the master notes on a work order will be replaced by notes that are set up in a Template WO when one is used.

1. Access the use work accomplished codes switch by navigating through Admin → System Switches → Work Order → Use Priority CodesReplace Notes

2. Use the toggle to turn the use of priority codes on replacement notes on (YES) or off (NO)

3. Click Save

Replace Notes

Print WO Costs

Duplicate Inspection Defect

WO Line Account Codes

If using account codes, this switch controls whether the codes on a work order line are validated against the account code file.

Select yes to validate against the account code file or No if not wanting to validate against the account code file.

3C Notes

Access the 3C Notes Switch by navigating through Admin → System Switches → Work Order → 3C Notes

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Required WO Line Notes

Required WO Line Notes assist fleets in ensuring that notes are provided on work orders and that the content of those notes is descriptive.

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1. Access the Required WO Line Notes switch by navigating through Admin → System Switches → Work Order → Required WO Line Notes

2. Set the Require WO Line Notes toggle to on or off depending on if you want line notes required on work orders (IF this is turned on, a work order line cannot be closed without notes being added)

3. Set the minimum number of characters acceptable when typing out notes (Notes cannot be counted as completed unless the minimum number of characters is met)

   1. If using the 3C notes, set the limits for all three (Complain, Cause, and Correction)

   2. If only using line notes, set the limit for required line notes

4. Click Save

Share Paperless Jobs

The Share Paperless Jobs toggle controls the default setting on work order lines for sharing jobs in paperless. Sharing in Paperless allows the primary technician to share the work and request assistance from another technician

• If wanting the the “Share Paperless” option to default to on when a work order line is created, be sure the toggle is is on.

• Change the toggle to off if wanting the “Share Paperless” option to not be automatically on when a work order line is created.

WO Invoice

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Use the WO Invoice switch to change the verbiage on work orders from Work Order to Invoice.

1. Access the use work accomplished codes switch by navigating through Admin → System Switches → Work Order → WO Invoice

2. Use the toggle to turn the use of “invoice” verbiage on or off

3. Click Save

Track Labor on Quick Repairs

Feature Coming soon in 2025

Work Order Status

The toggle for Work Order Status enable the use of preset statuses that help identify a more detailed work order status other than open and closed.

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