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Similarly, each pillar’s score is the combination of one or more metrics associated with the success of that pillar. The score is meant as an internal indicator for a fleet to track over time. As fleets are different it may not make sense to compare them. However, we do include an “industry average” and a “top performer” indicator on the graph to provide some reference. These views can be set to observe a sequence of data weekly, monthly or quarterly.
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Stakeholder Satisfaction
Stakeholder satisfaction is based on a combination of Net Promoters Score (NPS) and Customer Satisfaction (CSAT) rating. These indicators require setup to configure the surveys and plan their delivery.
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Net Promotor Score surveys can be set on a schedule to email specific users such as department heads, customers, drivers, etc. These recipients are set by clicking NPS box to view results, then click on the 3-dot menu in the top-right corner of that section. Select “Manage RecipientsRecipients”:
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Use “Subscribe” and “Unsubscribe” to toggle which users will be receiving the NPS surveys moving forward.
From the same 3-dot menu, or from the previous launch screen, you can select “Manage Survey” to view the last send-date, the next send-date and the survey question details. Save the changes, or choose to “Send” at the bottom to push the next round of surveys to your recipients.
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Intentional Culture
The Intentional culture score is currently based on an employee NPS (eNPS) score. This score indicates how likely an employee is to recommend their workplace to others. This indicator requires a setup the first time.
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You can also manage your recipients from the eNPS result screen by clicking on the 3-dot menu in the top-right corner and selecting “Manage Recipients”.
Resource Efficiency
The Resource Efficiency score is currently based on the percent of all maintenance jobs that are “Scheduled”.
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Resource Efficiency is not managed like other pillars of success, this data come directly from the “Scheduled Jobs” listing in the RTA database. To grow the score, techs must perform the open/partial work orders in RTA.
Risk Management
The Risk Management Score is currently based on the percent of PMs completed on time.
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