Times arise where a password needs to be reset. An Admin of the software can change a password for a user or the user can change their password on their own.
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From the login area, click the Forgot Password link option
Enter the assigned username
An email will be delivered to the email associated with the user’s profile - email comes from noreply@rtafleet.com
The email is good for up to 24 hours - after that, a new one will need to be requested
If no email is listed on the user profile in the web platform, the email cannot be delivered and the user will need to have an internal system admin update their password and add their email to their profile for future use
If the user does not have an email to be included, an admin will need to update their password and then the user can log in and follow the steps in the Updating Existing Password area of this document.
Click the Update Password option from the email
The user will be redirected to enter a new password
Enter a new password; ensuring that the password requirements are met
Enter the new password a second time to confirm
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