Dashboards may fail to load depending on the browser or device you are using. Here are a few steps you can try to get the Dashboards to load correctly.
Ensure your web browser is up to date
Clear your web browser cache and cookies
Make sure you have an email address in your RTA Web user profile
Enable cross site tracking
To enable cross-site tracking using Chrome:
On your computer, open the Chrome browser
At the top right, you will see a button with 3 small dots (or it can be an upward facing arrow if an update is available) - Click this button, then scroll down to "Settings"
Under "Privacy and Security," click "cookies and other site data"
Click the "Do not track" request with your browsing traffic to the "On" position
To enable cross-site tracking using Firefox:
At the top right, you will press the button that has 3 horizontal lines
Select "Privacy Protections"
Under "Enhanced Tracking Protection," press the gear symbol that is likely defaulted to "protection level is set to Standard"
Scroll down to the "Send websites a Do Not Track" signal that you don't want to be tracked"
Toggle the radio button to "Only when Firefox is set to block known trackers"
To enable cross-site/cross-domain tracking on MAC:
Open the Safari browser, click "Preferences" in the Safari settings
Click the "Privacy" option
On the "Website tracking" option, remove the check mark to "Prevent cross-site tracking"
To enable cross-site/cross-domain tracking on iOS (iPhone & iPad):
Go to the phones core settings
Navigate to the "Safari"
Scroll down to the "Privacy & Security" section
Toggle the "Prevent Cross-Site Tracking" option to the off position
To enable cross-site tracking on for Android:
Using the Android device, open the Chrome app
To the right of the address bar, tap More > Settings
Under "Advanced," tap "Privacy"
Tap "Do Not Track"
Toggle this setting on