RTA Web - Driver Reports
Overview
When Driver Reports are entered into RTA, either though RTA Inspect, RTA Driver Reports or an additional integration or DVIR (see https://rtafleet.atlassian.net/wiki/spaces/HK/pages/1690632193) the details come to a landing screen for review and either assignment or dismissal.
On RTA Web, the Review Driver Reports screen offers many of the same options, formatted for web.
Access to Review Driver Reports on web is allowed for the following User Roles:
Admin
Facility Admin
Shop Manager
Lead Technician
Technician
Custom User Groups as assigned by the Admin
As one of these users, review/assign/close Driver Reports by logging in at app.rtafleet.com and using the side menu Shop > Driver Report Maintenance.
By default, the issues listed are ordered first by severity (if an issue marks the vehicle as “inoperable”) then by days open, with the longest outstanding reports at the top.
This list, like others in RTA Web is adjustable based on the user’s preferences. Columns can be rearranged through drag/drop, order or priority of the list can be set by clicking the column header, and there is a column chooser in the top-right menu to simplify or detail your list.
Duplicates
If an issue persists on a vehicle, or if a reported issue has not been resolved before the next inspection and the item fails again, a duplicate issue line is created. These duplicates will register in the far-right column, next to the Action icon.
If hovered over with the mouse, details of the number of “Dupes” or Attachments will be listed
By clicking on the Dupes line, details of the previously submitted DVIR will show below the shown line. Information can be gathered, such as date, notes and driver who submitted.
Attachments will show any photos taken by the driver, previously attached files, as well as the option to drag/drop or add new files. Clicking on the existing tiles will bring a full screen view of the attachment.
Actions
Hovering over the Actions icon will bring up 3 options:
Assign to Work Order
Plan by Date/Meter/PM
Close
By selecting Assign to Work Order a side-screen pull prompt with any/all open work orders currently assigned to this vehicle. Either select an existing Work Order, or select Assign to New Work Order at the bottom of the page.
If Assign to Work Order is greyed out, you must edit the defect by double clicking on the line and adding a VMRS code. Once this is done you will be able to Assign to Work Order.
Add a VMRS code, then fill out the Work Order details and assign the job to be fulfilled based on the https://rtafleet.atlassian.net/wiki/spaces/HK/pages/2148892726 or your own shop processes.
When the job line is completed, the Driver report will be closed.
Plan by Date/Meter/PM lets the user set the job line to become “Due” as of a certain event, such as a date or odometer reading. Click this option and specify the “due” action in accordance with https://docs.rtafleet.com/rta-web-table-of-contents/rta-web-maintenance-and-repair-table-of-contents/rta-web-work-orders-table-of-contents/rta-web-planned-work-maintenance/.
Close lets the user close the Driver Report line without requiring a work order. Click Close and set the reason for closing based on the auto-generated reasons. This will dismiss the report line from this screen, and close it as “Unresolved” if submitted through RTA Inspect. Other integration results may vary.