RTA Web - Service Requests Queue

The Service Request Queue can be found under the Service Request section. Click in the request line to review service request details.

Managing a Service Request

1. At the line level, hover over the three-dot menu to the left side, allows for several options. Create WO: will prompt you to create a Work Order for this request. Close: Will simply close the request. Schedule: will allow you to schedule the service request.

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2. The Schedule tab will take you to the request details, you must add a work order line, you will be able to click next at the bottom left of that screen.

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3. The next screen will allow you to review appointment details and select an option from the date and time choices the requester submitted. You can also add a bay and assign a technician on this screen. Lastly you will need to add an end time prior to selecting schedule.

    

4. Your request status will now update to Scheduled.