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  1. Go to the RTA Help Desk Customer Portal and login

  2. Click the link for Technical Support Request

  3. Add a brief summary of the issue in the summary line

  4. Add any additional detail or information in the description like if you are in RTA Web or Classic RTA

  5. Optional: Add a phone number if you would like to receive a call

  6. Optional: Add a priority to the ticket (see Priority Levels)

  7. AnchorPriority-LevelsPriority-LevelsSelect Send

  8. You will get an email shortly after confirming ticket creation

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