Resource Center - In App Help for Fleet360

Fleet360 has a robust in-app help feature known as the Resource Center.

Forgot how to do a certain function or not sure what something means? Get help when you need it most.

The Resource Center provides multiple resources to help users in the moment with various activities.

Access the Resource Center by Clicking the question mark icon in the upper right corner of the software.

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Users will find multiple help tools within the resource center such as Guided Tours, access to the RTA Knowledge Base, Video Tutorials, Announcements for the software, and the AI-Powered Chat Assistant.

Guided Tours

Guided Tours provide a click by click walk through with prompts for various actions and functions.

1. Launch the resource center using the question mark icon in the top right and click on Guided Tours

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2. Perform a search for a specific action or scroll through the tours available. (Note that not all actions or functions have a guided tour available.)

3. Click on a tour to get started

4. A pop-up will appear giving the option to continue with the selected tour or to cancel it

5. If “Yes” is selected, follow the prompts and directions for the tour

RTA Knowledge Base

The RTA Knowledge Base is a catalog of all the articles for all forms of RTA’s Software. Once launched, it will open another web tab with the URL docs.rtafleet.com.

1. Launch the resource center using the question mark icon in the top right and click on RTA Knowledge Base

2. A new tab will open in your web browser with the URL docs.rtafleet.com

3. Use the menu at the top and click on Fleet360 to launch articles specific to the software OR

4. Use the spyglass to do a search for specific content

Tutorials

The tutorials section will take users to micro-learning video tutorials available for viewing. This can reduce the time to upskill in the software and even supply a means to train new staff in the fleet.

1. Launch the resource center using the question mark icon in the top right and click on Tutorials

2. Expand series titles to see all tutorials available in that series

3. Click on a video title to view that video

4. Once a video is finished, a completion date will appear next to the video title

5. As videos are completed, the series headers will display a percentage completion based on the number of videos completed in a series

Announcements

Announcements will display new releases to the software as well as any other special messages we want to let users know about.

An alert will display on the resource center icon when there are announcements that have not been viewed. Keep an eye on this section as RTA will alert of new features and enhancements to the software that continues to help your fleet succeed.

AI Assistant

Save search and research time by using the AI Assistant in Fleet360. Ask a question or post a word or phrase and the AI Assistant will search the Knowledge Base for you and return an answer if one is found.

1. Launch the resource center using the question mark icon in the top right

2. Click into the “Ask Anything” field at the bottom of the resource center options

3. Since the Assistant is AI-based, be sure to talk to it as you would a human and be specific about what you are looking for

4. For example, if wanting information on how to process a work order, enter it in question form like “How do I create a new work order?”

   1. Entering something like “work order” will likely provide inaccurate results than what the user is looking for since work orders is a broad topic with many levels

5. Read through the information provided and users can also click the provided document links that the AI produces as well if they’d like to dig deeper into the topic or access the documentation that the AI Assistant used to provide the information

The chat history remains until a user selects the “New Chat” button