Warranty Claims File Primary Info Panel

The primary info panel of the warranty claim houses all of the primary overview information associated with the created claim.

The table below will describe each of the visible items. Editable items can be edited by clicking in the field, updating the information and clicking the checkmark to save the field entry.

Field

Definition/Use

Editable

Field

Definition/Use

Editable

Status

Displays the current status of the claim and is editable by clicking the status and updating it

Yes

Vendor Claim ID

Claim ID entered on the claim, if any. Can also be known as the RMA# (Return Merchandise Authorization)

Yes

Type

Type of Claim (OEM, PART, LABOR) is established when the claim is generated

No

Claim Amount

Amount attempting to be claimed

Yes

Created Date

Date the claim was created

No

Vendor

The vendor to whom the claim will be submitted. (Comes from the vendor on the work order that was posted where the item filed for an OEM item and a part vendor for part types based on the component purchase order that was found

Yes

Received Amount

Amount received from the vendor

Yes

Last Updated

The date of the last update/status change to the claim

No

Claim Notes

Any notes relevant to the claim

Yes