Overview 

RTA recently made changes to how we store and manage files for customers using the Attachments feature in RTA (previously known as Image Viewer). As a result of these enhancements the user experience and workflow have changed. This document outlines the reasons for the changes and their impact on customers. 

Why did RTA make these changes? 

There are three primary reasons for these changes: 

1. Improve the user experience of uploading and managing Attachments. 

2. Increase the capabilities of all the RTA applications, including our web and mobile apps. 

3. Continue to provide RTA at the best prices for our customers. 

What has changed? 

A few things have changed in RTA as a result of this migration.  

Files have been moved

Open

The most recognizable impact for some customers has been a change in storage location of the attachment files. All files that are attached to a vehicle, work order, etc. from within the RTA application have been migrated to a secure, robust and scalable cloud storage system called Amazon S3. This means that in order to access your files you will need to open the vehicle or work order and click on Attachments. 

This will bring up the familiar Attachment window where you can view and manage all the files attached to the item. 

New user workflow for managing attachments 

As part of this change, we have greatly simplified the workflow for adding attachments to items in RTA.  

Old Method	New Method
The previous process for uploading and managing files in RTA was cumbersome, error prone and required user training. Frequently, files would be attached improperly, resulting in broken links for other users of the system:    Open	The new process for uploading attachments is simple and requires no additional user training. Files will never be lost.
Setup - RTA or the customer sets up a shortcut or quick launch button to open File Explorer to the Images folder on RTA servers.  Copy File  User selects the shortcut to open file explorer  User copies the file from their local computer or network to the folder on the RTA server, ideally in a well-structured folder hierarchy so that images can be located appropriately.  Attach file  User browses to the vehicle or work order where the file should be attached and clicks the Attachments button  User browses to the file uploaded in the previous step, navigating the same folder hierarchy they had to use previously during the copy file step.  User selects the file and attaches it to the RTA vehicle or work order.	We have eliminated the need for the Setup and Copy File steps. The new process is as follows.  Attach file  User browses to the vehicle or work order where the file should be attached and clicks the Attachments button.  User browses to the file on their local computer or file server using the special drive letter. For Example, if you have an M drive, you will see “M on [computername].” User selects the file and attaches it to the RTA vehicle or work order.  RTA automatically uploads the file to our servers in the background. You can immediately get back to work without having to wait for the image to upload.

What about files shared across many vehicles or work orders? 

Many customers have attached the same file across multiple items in RTA, such as an insurance card that is used for all the vehicles in a facility. In cases where RTA identified a shared file, we did not migrate those files to the cloud storage. You can continue to manage those files using the old method in RTA. Future versions of the Attachments module in RTA will offer improved support for those types of files.