You should see a list of vehicles. From here, you are able to check boxes, and sync vehicles over to RTA Inspect by pressing the “Sync to RTA Inspect” button.
After hitting save, the vehicles you have selected will begin to be created in RTA Inspect.
That’s it! If you refresh the page after some time, you should start to see some vehicle's integration status change from “SYNC_PENDING” to “SYNCED”.
Common Reasons for Syncs to Fail
You have exceeded your license limit in RTA Inspect. In RTA Inspect, you are only allowed a certain number of licensed vehicles, so syncing vehicles over the limit will result in failures. No fret! You can simply “Unsync” a vehicle by checking its box and clicking the “Unsync to RTA Inspect” button. Once that is done, a license should be freed up, and you can try to sync again!
Duplicate VIN numbers on vehicles that were manually added to RTA Inspect. When syncing over, if you have preexisting vehicles in RTA Inspect, RTA tries to match vehicles based on VINs. If RTA Inspect has 2 vehicles with the same VIN, the integration will fail to sync because simply, we don’t know which RTA Inspect vehicle that RTA vehicle maps to!
Issues found from RTA Inspect will be automatically added to the Driver Reports module in the vehicle’s home facility that they were reported on, and update the vehicle odometers accordingly. As status changes are made (for example, the issue is assigned to a work order in RTA), the integration will call back to RTA Inspect and update its status accordingly (such as “In Progress”). That’s it! Nothing else you need to do, except do your work and let RTA and RTA Inspect handle the rest!
Currently, it could take up to 15 minutes for issues to be synced both ways. So, if you expect something to be there, wait for at least 15 minutes, and then reach out to RTA Support (email@example.com) for troubleshooting.
Did you know that you can have the component and location split out and digested by RTA by using a special convention? Simply use a pipe “|” character, and the left side will go into the component field in RTA, and the right side will go into the location field!
For example, take “Fender | Passenger Side”. It would end up like this in RTA: